Frequently asked questions
How can I rent a camper van?
Visit our booking page, choose your package and add ons and send us an enquiry! It’s as simple as that. You can also call us on 0845 561 8000 to speak to one of our advisors.
What's included in the van rental?
How fast do do the vans go?
If you find yourself asking this question, then one of our vans is probably not for you. Despite being very well maintained, the vans are all over 40 years old, and were not modern cars even in the 70s; they belong to a different era.
What payment methods do you accept?
We accept all major credit and debit cards or transfer via Multibanco.
What documents do I need to bring?
Drivers have to bring both parts of their driving license, photo ID & counterpart. For old paper licenses we would need to see a passport. In addition, two further means of ID, which must include a utilities bill to you at your present address or an official letter.
Where do I pick up my camper van?
You can pick up your VW camper in Sintra or we can meet you at Lisbon Airport. If coming from Porto, take the train to Lisbon and then get the train to Sintra. We can also arrange a pick up or drop off service, to make sure you can get on your way as soon as possible.
How far should I plan to travel every day?
What time can I collect and return my rental van?
Unless otherwise arranged, you are able to pick up your van between 9am and 5pm. The van and all hired equipment must be returned before midday of your last day of hire.
How many people can the van accommodate?
This really depends on how good friends you are – there is a double in the back of the van and another double in the roof.
Can we take our bikes or boards?
Currently, we do not have bike racks for the vans but it is something we are looking into (let us know if this is important to you!).
Are the camper vans heated?
What fuel do the vans take?
What happens in the event of a breakdown?
Our rental packages come with breakdown cover as standard. Our advisors will guide you through the necessary steps in the unfortunate event of a breakdown before you set off.
Do you supply bedding?
We supply bedding for one double area as standard. Extra bedding can be added onto the Extras.
What is the minimum amount of time we can rent a camper?
The minimum we offer in a basic package is 5 days. During the spring and autumn we offer long weekends of 3 or 4 days, depending on availability.
Can I smoke in the camper?
Sorry, we do not allow smoking in our campers.
Should I book campsites in advance?
Well, there are two thoughts on this:
The first is that there is a particular site you want to stay at in August or during a bank holiday, then definitely. Otherwise, just show up and you should be fine.
The second is from people that don't go to campsites at all and just wild camp by the beaches or rivers. You will very rarely be asked to move; if there is a carpark with a café, then it may be polite to buy some food and ask, but generally – unless otherwise marked – parking is allowed anywhere for one or two days. If there are complaints from local businesses or residents, the police may request that you move elsewhere. In August, many temporary sites open near the beach, generally with just a parking spot and possibly a toilet block. These are often run by cafés or bars.
Can I take my rental camper to Spain?
No, our insurance does not allow you to go to Spain. The vans are fitted with trackers that will alert us if the van is taken over the border or the tracker is interfered with.
Can I take my rental camper to a music festival?
Of course! We even offer extras perfect for festivals and events trips for all your comfort necessities. All we ask is that our vans come back in the condition they left in, otherwise you could incur surcharges.
What if I have an accident or damage the van?
It is vital that you remain where you are (even if blocking the road) until the police arrive. You need to get the police report before you leave the scene. Our campers have a voluntary excess, and damage will incur costs to the card holder's account.